Refund & Returns Policy

We hope you are happy with your purchase, however, if you are not entirely satisfied you may return the items to us for a full refund of the purchase price. Please see the details below.

Return & Refund Conditions

  1. Goods should be returned within 90 days. This has been increased from 30 days due to the current COVID-19 pandemic.
  2. Goods must be in a new, unused, original condition with tags & packaging.
  3. Goods are well packaged to avoid damage in transit. The parcel remains your responsibility until it reaches us. 
  4. Returns should include your name, address, order reference and reason for return.
  5. Please allow up to 7 days upon receipt of the parcel into our warehouse, for your return to be processed and your money refunded.
  6. We can only refund shipping costs on goods that are faulty, or supplied in error. Please contact us within 7 days if goods are faulty or supplied in error.
  7. Return postage will only be refunded if the product is faulty. You are responsible for the costs of returning the goods unless they are faulty.
  8. Goods must be returned to the following address: Wool Blanket Online, 33 Byron Drive, YORK, YO30 5SN, UK

If all conditions are met a refund will be given through your original payment method upon receipt of the returned goods. 

UK Returns

If you are a UK customer you can use our Royal Mail returns service for a fee of £3. Please click on the link below to use this:

Tracked returns | Royal Mail Group Ltd

You can use the Royal Mail website to generate a returns label - please note a fee of £3.00 will be deducted from the refund of your returned item.

If you are returning an item because it is faulty in some way, then of course there would be no deduction for the return label.

Please note all return & refund conditions must be met. 

To generate a pre-paid returns label, please fill in your details on the Royal Mail website. You can then print your pre-paid label and attach it to your parcel and take it to your local Post Office, or book a collection from Royal Mail.

No printer? No problem. Take your parcel to the Post Office, show your email with the label from Royal Mail or QR code & they will print it for you.

They’ll give you a receipt with tracking, so please keep hold of this as proof of posting, until your return has been processed.

You are not obligated to use this service, you may also choose your own carrier, however, please note goods remain your responsibility until they reach us. 

International Returns

For international customers, if you refuse the delivery because you do not want to pay the import duties, customs charges and local sales taxes we cannot refund the cost of the goods unless the goods are returned to us. It will be at the discretion of the courier and imports office to decide if they return the goods to us or destroy the items. Shipping costs are non-refundable. 

Please see the above conditions and return the goods to Wool Blanket Online, 33 Byron Drive, YORK, YO30 5SN, UK.

You will need to choose your own carrier, please remember goods remain your responsibility till it reaches us, so we recommend using a service you can track.

Exchanges

We are happy to exchange items for equal value. If you wish to exchange an item please contact us first to make arrangements, you can do this via email at sales@woolblanketonline.co.uk or phone us on +44 1904 630908.

We can also exchange items for a different price, but you will need to contact us to arrange this.

If you wish to exchange a gift you received please note we can only refund to the original payment method, so gift exchanges need to be of equal or greater value. Any greater value can be paid for by yourself.