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We hope you are happy with your purchase, however, if you are not entirely satisfied you may return the items to us for a full refund of the purchase price. Please see the details below.
Return & Refund Conditions
If all conditions are met a refund will be given through your original payment method upon receipt of the returned goods.
If you are a UK customer you can use our Royal Mail returns service for a fee of £3. Please click on the link below to use this:
You can use the Royal Mail website to generate a returns label - please note a fee of £3.00 will be deducted from the refund of your returned item.
If you are returning an item because it is faulty in some way, then of course there would be no deduction for the return label.
Please note all return & refund conditions must be met.
To generate a pre-paid returns label, please fill in your details on the Royal Mail website. You can then print your pre-paid label and attach it to your parcel and take it to your local Post Office, or book a collection from Royal Mail.
No printer? No problem. Take your parcel to the Post Office, show your email with the label from Royal Mail or QR code & they will print it for you.
They’ll give you a receipt with tracking, so please keep hold of this as proof of posting, until your return has been processed.
You are not obligated to use this service, you may also choose your own carrier, however, please note goods remain your responsibility until they reach us.
For international customers, if you refuse the delivery because you do not want to pay the import duties, customs charges and local sales taxes we cannot refund the cost of the goods unless the goods are returned to us. It will be at the discretion of the courier and imports office to decide if they return the goods to us or destroy the items. Shipping costs are non-refundable.
Please see the above conditions and return the goods to Wool Blanket Online, 33 Byron Drive, YORK, YO30 5SN, UK.
You will need to choose your own carrier, please remember goods remain your responsibility till it reaches us, so we recommend using a service you can track.
We are happy to exchange items for equal value. If you wish to exchange an item please contact us first to make arrangements, you can do this via email at email@example.com or phone us on +44 1904 630908.
We can also exchange items for a different price, but you will need to contact us to arrange this.
If you wish to exchange a gift you received please note we can only refund to the original payment method, so gift exchanges need to be of equal or greater value. Any greater value can be paid for by yourself.